I have an open position for a Sales Technology Specialist.   This position is responsible for the day-to-day support of Sales Operations in using salesforce.com and other technology applications.  This position is responsible for supporting area SFDC systems administrators and internal associates, both onsite and remote, in a help desk role in using SFDC tools and processes.  This position will also perform systems administration duties for salesforce.com, under the guidance of the Manager, Sales Technology.

Key Responsibilities:

·        Perform user administration in salesforce.com (SFDC).

·        Perform mass account reassignments as needed in SFDC to support territory realignments and open territories.

·        Maintain and develop custom objects and tabs.

·        Develop and maintain custom reports and dashboards. 

·        Perform account validation and research using salesforce.com, D&B, OneSource and other vendors.

·        Serve in a help desk capacity to answer any questions regarding functional and technical usability of salesforce.com for area administrators and field users as tier 2 support for salesforce.com.  Troubleshoots application and software issues. 

·        Acts in liaison role with the corporate help desk to provide support to salesforce.com for users.      

·        Support a variety of other technology initiatives and applications used by the sales, as indicated by the Manager, Sales Technology.

Education and/or Experience:

Education and/or experience equivalent to a Bachelor’s Degree in business or a technology-related field of study.  3-5 years experience in data analysis, data reporting, systems administration, and help desk or other application support.  Knowledge of and experience in supporting sales organizations is beneficial.

Skill / Competency Requirements:

·        Technical – Fluent in use of Windows operating systems and web-based applications using Internet Explorer, including the use of search engines and company research sites such as Hoovers, OneSource and/or D&B.  Proficient in Microsoft Excel, including the ability to use pivot tables and vLookups.  Experience with salesforce.com, Siebel, GoldMine, ACT or other salesforce automation, customer relationship management, or contact management applications is preferred.  Experience with Microsoft Access, SQL, Oracle and/or other relational databases and data reporting tools a strong plus. 

·        Decision Making/Judgment – must be able to resolve inter-related computing application and environment issues to determine cause, relationship, resolution and escalation.  Must be able to work on several concurrent problems and assess relative priority.  Must be able to work independently to make problem determination from available information and act timely for resolution.

·        Specialized Skills – must possess excellent organizational and time management skills.  Requires excellent written and verbal communication skills.  Must be a self-starter with a strong desire to learn and grow in a dynamic sales technology environment.