Dear All,

I installed the new version of email2case and i found that a lot of errors has been solved for us!
Very great work.

I'm experiencing a new problem that, sometime (about 1% of total), an email is not imported correctly into a case.
The case is opened, the Object is ok, but the body text of the email is not imported in the description field of the case.

Have you any suggestion ? Is this a known, little, bug ?
Thanks a lot for you support.
Best Regards,

Filippo

Sometimes Email2case opens some empty cases.
Please help!!!
Thanks

Hi all!
We are experiencing some problems with mail2case software; Sometimes the software stops and doesn't open the cases in salesforce We think the problem could be located in the header of the mail message; Can you pls take a look at the header we attach and let us know your opinion about it?
Your help would be appreciated!

Thanks

Return-path: <test@test.com>
Received: from smtp0.libero.it (unverified [193.70.192.33]) by hypermail01.hypercheck.net  (Vircom SMTPRS 4.1.361.21) with ESMTP id <B0014574659@hypermail01.hypercheck.net> for <customer.service@hypercheck.it>;  Thu, 14 Jul 2005 09:16:42 +0200
X-IADB2: None
X-Bonded-Senders: None
X-Habeas: None
Received: from localhost (172.16.1.82) by smtp0.libero.it (7.2.063)
        id 42D4C7660003FBA8 for customer.service@hypercheck.it; Thu, 14 Jul
2005 09:14:16 +0200
Received: from test.com (151.38.23.104) by smtp20.libero.it
(7.0.027-DD01)
        id 41D02BD307F41902 for customer.service@hypercheck.it; Thu, 14 Jul
2005 09:14:16 +0200
Message-ID: <386-22005741471528203@test.com>
From: test@test.com
To: customer.service@hypercheck.it
Subject:
Date: Thu, 14 Jul 2005 09:15:28 +0200
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
X-Virus-Scanned: by amavisd-new at libero.it serv3
Sender: customer.service-request@hypercheck.it

 

Hi all!
We are experiencing some problems with mail2case software; Sometimes the software stops and doesn't open the cases in salesforce We think the problem could be located in the header of the mail message; Can you pls take a look at the header we attach and let us know your opinion about it?
Your help would be appreciated!

Thanks

Return-path: <test@test.com>
Received: from smtp0.libero.it (unverified [193.70.192.33]) by hypermail01.hypercheck.net  (Vircom SMTPRS 4.1.361.21) with ESMTP id <B0014574659@hypermail01.hypercheck.net> for <customer.service@hypercheck.it>;  Thu, 14 Jul 2005 09:16:42 +0200
X-IADB2: None
X-Bonded-Senders: None
X-Habeas: None
Received: from localhost (172.16.1.82) by smtp0.libero.it (7.2.063)
        id 42D4C7660003FBA8 for customer.service@hypercheck.it; Thu, 14 Jul
2005 09:14:16 +0200
Received: from test.com (151.38.23.104) by smtp20.libero.it
(7.0.027-DD01)
        id 41D02BD307F41902 for customer.service@hypercheck.it; Thu, 14 Jul
2005 09:14:16 +0200
Message-ID: <386-22005741471528203@test.com>
From: test@test.com
To: customer.service@hypercheck.it
Subject:
Date: Thu, 14 Jul 2005 09:15:28 +0200
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
X-Virus-Scanned: by amavisd-new at libero.it serv3
Sender: customer.service-request@hypercheck.it