I am currently using the java service wrapper to run the email2Case agent as a windows service. My integration method is the first and easiest one mentioned wherein I use the WrapperSimpleApp helper class.
The problem is that it immediately calls the shutdown hook for some reason. There are no logs created for the email2case agent app but the log generate by the wrapper is as as follows
STATUS | wrapper | 2006/04/06 18:03:53 | --> Wrapper Started as Console STATUS | wrapper | 2006/04/06 18:03:53 | Launching a JVM... INFO | jvm 1 | 2006/04/06 18:03:53 | Wrapper (Version 3.2.0) http://wrapper.tanukisoftware.org INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | Email To Case Agent v1.05.02 INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | Email2Case usage: INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | java -jar Email2Case.jar sfdcConfig.txt log4j.properties INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | Salesforce.com Email to Case Agent Shutting down. INFO | jvm 1 | 2006/04/06 18:03:53 | INFO | jvm 1 | 2006/04/06 18:03:53 | STATUS | wrapper | 2006/04/06 18:03:55 | <-- Wrapper Stopped
I am new to the AppXchange APIs so this may sound very trivial but I couldnt figure out a lot from the documents. I am enhancing the email2case agent and I got it to work with the partner WSDL for version 7.0. The next step is I want to handle email messages that are a followup to a case by adding it to an existing case as a task rather than opening up a new case which the email2case agent does by default. Is there a way to achieve such functionality through either the enterprise or partner wsdl and what is the best way to schieve it. We will be following a particular format so by parsing the email subject we can categorize it as either an update or a creation of a new case. The partnerWSDL has just one operation(handleEmailMessae) for handling email messages which does not meet this requirement.
I am new to the AppXchange APIs so this may sound very trivial but I couldnt figure out a lot from the documents. I am enhancing the email2case agent and I got it to work with the partner WSDL for version 7.0. The next step is I want to handle email messages that are a followup to a case by adding it to an existing case as a task rather than opening up a new case which the email2case agent does by default. Is there a way to achieve such functionality through either the enterprise or partner wsdl and what is the best way to schieve it. We will be following a particular format so by parsing the email subject we can categorize it as either an update or a creation of a new case. The partnerWSDL has just one operation(handleEmailMessae) for handling email messages which does not meet this requirement.
