Message Edited by sba on 05-26-2006 11:44 AM
I have developed some Word mail merge templates for my company (Enterprise edition) that print an opportunity with a specific layout (something like an order acknowledgement). We have been using the template for two weeks now with no problems, and all of a sudden from the beginning of this week we are getting different error messages.
More specifically, I get messages like: "Merge data error: End tag 'esforce.com' does not match start tag 'data'", or other versions of this message (instead of esforce.com, I get parts of the Opportunity information), or “A string literal was expected, but no opening quote character was found.”
My guess is that information during a mail merge is passed on using URL encoding, and when special characters are involved (ex. Product description) the URL parameters break. However, I've not been able to pinpoint the problematic characters.
Has anyone faced the same problem? Or has anything in the mail merge process changed during the last week? (Opportunity field names?)
Any help would be greatly appreciated.