Are there any plans to improve the self service capability in salesforce.com?

It's just plain awful - so bad in fact, that clearly salesforce.com don't even use it.

I may be missing something but:

• Why can't I write solutions in HTML with formatting?
• Why is the width of the page hard-coded to a maximum size (why not a percentage)?
• Why must I have the enormous salesforce.com logo at the bottom of every page - I mean, how much advertising does it need?

It feels like something that was thrown together, but should never have been released - I mean, these are REALLY basic problems and I've only just started researching its capability.

The reason I ask is because we want to add a self-service support management system to our site and ideally we'd be linked to our customer data.  At this moment in time, salesforce.com feels like a very poor solution and I'd like to think it was going to improve.

Cheers,

Steve

Are there any plans to improve the self service capability in salesforce.com?

It's just plain awful - so bad in fact, that clearly salesforce.com don't even use it.

I may be missing something but:

• Why can't I write solutions in HTML with formatting?
• Why is the width of the page hard-coded to a maximum size (why not a percentage)?
• Why must I have the enormous salesforce.com logo at the bottom of every page - I mean, how much advertising does it need?

It feels like something that was thrown together, but should never have been released - I mean, these are REALLY basic problems and I've only just started researching its capability.

The reason I ask is because we want to add a self-service support management system to our site and ideally we'd be linked to our customer data.  At this moment in time, salesforce.com feels like a very poor solution and I'd like to think it was going to improve.

Cheers,

Steve