Instructions To apply, send an e-mail with cover letter and resume to pyao@enernoc.com with “Applications Support Analyst” in the subject line. Please, principals only.
Position Description EnerNOC has an immediate need for an Applications Support Analyst, reporting to the IT Applications Manager. The Analyst will assist with ongoing maintenance and implementation of three primary applications: Salesforce.com, our CRM Application; Service-now.com, our IT Service Management Application; and SharePoint, our corporate intranet. This is a great opportunity for the business-minded technologist that wants to have visiblity and impact across the entire organization!
Salesforce.com is used as a customer-centric corporate repository for Operations, Customer Support, Sales and Marketing information. As EnerNOC does not fit into common CRM business models, the Applications Support Analyst will be responsible for the significant configuration and customization that takes place in the application. Service-now.com is our hosted helpdesk and change management system which follows ITIL best practices to ensure superior IT service delivery. Finally, SharePoint is used as a central repository to house corporate documents, personal pages, announcements, and calendars.
EnerNOC (NASDAQ: ENOC) is transforming the way the world uses energy. We help commercial, institutional and industrial organizations use energy more intelligently, pay less for it, and generate cash flow that benefits the bottom line. Our technology-enabled energy management solutions help meet the needs of utilities/grid operators that deliver energy and are responsible for maintaining the real-time balance between supply and demand. We bring proven expertise and innovative ideas to both groups through a full suite of energy management solutions. EnerNOC, which stands for Energy Network Operations Center, has won numerous awards for its technology, customer service and industry leadership. We serve customers throughout North America and are continuing to grow and expand. We attract bright, enthusiastic people who are dedicated to helping achieve a cleaner, safer and more cost-effective energy future.
Key Responsibilities
Application Support
Answer application usage questions for both office-based and home-based employees
Create views, dashboards and reports in Salesforce.com and Service-now.com
Interface with vendor tech support for Level 2/3 incidents, enhancement requests and software updates
Training
Deliver new hire and refresher training for Operations, Sales, Marketing, Finance, and IT
Develop and maintain training material where appropriate
Answer ad hoc user questions
Data Maintenance
Ensure data cleanliness on a routine basis
De-dupe or merge Account, Contact, and Site information
Import Salesforce.com data from external sources
Application Development
Enhance implementation of Salesforce.com, Service-now.com, and SharePoint
Create validation rules, workflow, and approvals in Salesforce.com and Service-Now
Implement or integrate new applications within application platforms
Technical Support
Maintain users, roles, and access rights
Resolve login problems/password resets
Required Qualifications/Skills/Education:
BA/BS in engineering, statistics, mathematics, economics, computer science, engineering, or other related fields.
Two years experience in IT, software development, or other relevant experience.
Experience Microsoft Office including Excel formulas.
Understanding of database design.
Ability to apply creativity and objectivity to design and implement solutions to real business problems.
Strong self-motivation with the ability to work in a fast paced, forward moving environment.
Possess outstanding written and verbal communication skills. Must utilize these skills to communicate effectively across all groups in the organization.
Broad understanding of the business considerations when implementing new business systems.
Ability to work with business users and systems personnel in a team environment.
Willingness and desire to learn new technologies.
Desired Qualifications/Skills/Education:
Experience with Salesforce.com, Service-now.com, or SharePoint.
Experience in energy management and technology.
Knowledge of JavaScript, Java, and SQL.
Experience with designing or improving business processes.
Familiarity with ITIL practices including change control.
Familiarity with security and regulatory compliance such as SOX.
EnerNOC, Inc. is a leading developer and provider of
clean and intelligent power solutions to commercial, institutional, and
industrial customers, as well as electric power grid operators and
utilities.Our technology-enabled demand response and energy management solutions
help optimize the balance of electric supply and demand.
Rising
peak demand creates unprecedented challenges in today’s energy
industry: escalating electricity costs, uncertain grid reliability, and
an increased risk of rolling blackouts or brownouts. Demand response,
the voluntary reduction of electric demand at the end-use customer level in response
to electric grid instability or high wholesale electricity prices,
substantially lowers peak demand and helps stabilize the grid. Demand
response achieves the same effect as a peaking power plant—at
significantly lower costs and with no incremental carbon emissions—and
EnerNOC pays participating businesses and organizations for agreeing to
reduce demand, regardless of whether or not the need arises.
EnerNOC’s
energy expertise, award-winning technology, and operational excellence
establish the company as a premiere demand response and energy
management solutions provider.
Position Description
EnerNOC has an immediate need for an Applications Support
Analyst.The Applications Support
Analyst will own the ongoing end user support of Customer Relationship Management
(Salesforce.com), ERP (Epicor) and Human Resources (People-Trak) business
applications.
Salesforce.com is used as a customer-centric corporate
repository for Operations, Sales, Marketing, Corporate Development and Finance information.
As EnerNOC does not fit into common CRM business models, the Applications
Support Analyst will be responsible for the significant configuration and
customization that takes place in the application. It is the mission of the Applications
Support Analyst to find creative ways of using the application to promote
adoption and continually improve ease of use.
Key Responsibilities
Application
Support
Answer
application usage questions for both office-based and home-based
employees
Administer
licensing, including maintaining users, roles, and access rights
Resolve
login problems/password resets
Create
views, reports, and dashboards in Salesforce.com
Interface
with vendor technical support for Level 2/3 incidents, enhancement requests
and software updates
Training
Train
new hires for Operations, Sales, Marketing, Finance, and Corporate
Development on Salesforce.com
Provide
Level 1 support on Salesforce.com, People-Trak, and Epicor
Develop
and maintain training material where appropriate
Data
Maintenance
Ensure
data quality on a routine basis
De-duplicate
records as needed
Import
data from external sources into Salesforce.com
Business
Systems Analysis
Document
business requirements
Improve
existing implementation of Salesforce.com
Implement
new Salesforce applications
Participate
in vendor selections
Required Qualifications/Skills/Education:
BA/BS
A
minimum of one year experience providing customer service or business
applications support, especially CRM-focused
A
minimum of one year experience in IT, software development, or other relevant
experience
A
minimum of one year experience with Salesforce.com administration
Demonstrated
knowledge of relational database design concepts
Strong
knowledge of advanced Excel data manipulation functions and modeling
capabilities
Ability
to apply creativity and objectivity to design and implement solutions to
real business problems
Self-motivation
with the ability to work in a fast paced, forward moving environment
Outstanding
written and verbal communication skills. Must utilize these skills to
communicate effectively across all groups in the organization
Broad
understanding of the business considerations when implementing new applications
Ability
to work with business users and systems personnel in a team environment
Willingness
and desire to learn new technologies
Desired Qualifications/Skills/Education:
Experience
in energy management and technology
Experience
implementing and supporting business application software packages, especially
Salesforce.com, Epicor, and/or People-Trak
Experience
using marketing data quality and enrichment tools such as DemandTools for
AppExchange and Hoovers/Dun & Bradstreet
Experience
managing SQLServer
Passion
for energy management and environmental conservation
ITIL
certification, COBIT, or other IT service delivery methodology experience
I'm new to the AJAX toolkit (and Javascript), but have been getting things working with examples and documentation.
However, I haven't been able to find documentation for sforceClient. For example, I need this code to make my page work in FireFox: if (window.XMLHttpRequest) sforceClient.appType = Sforce.Application.Type.FireFox; sforceClient.setLoginUrl("https://www.salesforce.com/services/Soap/u/7.0"); sforceClient.init("{!API_Session_ID}", "{!API_Partner_Server_URL_70}", false);
Do I need to read sforceClient.js to find out what .setLoginURL or .init does? Is there a more friendly place to get that information, or is everything really in http://www.salesforce.com/us/developer/docs/sforce70/wwhelp/wwhimpl/js/html/wwhelp.htm
EnerNOC, Inc. is the leading provider of demand response, price response, and
demand side management solutions to the commercial, institutional, and
industrial markets in the United States. EnerNOC has a three-year track record of consistent growth. The company's
sales increased by 10 times between 2003 and 2004, and by 10 times again in
2005. The company employs over 40 people in its offices in Boston, New York
City, and San Francisco. EnerNOC is backed by leading venture capital firms
including Draper Fisher Jurvetson, Foundation Capital, and Braemar Energy
Ventures. EnerNOC recently won the Energy Venture Fair's Most Promising Company
award, which came on the heels of being named a Top Investment Choice at
the Cleantech Venture Forum in CA, and an award in Red Herring as a 2005 Top
10 Cleantech Company to Watch.
Position
Description:
EnerNOC has an immediate need for a CRM Administrator. The
CRM Administrator will own the ongoing maintenance of our implementation of
Salesforce.com.
Salesforce.com is used as a customer-centric corporate repository for
Operations, Sales, Marketing, and Corporate Development information. As EnerNOC
does not fit into common CRM business models, the CRM Administrator will be
responsible for the significant configuration and customization that takes place
in the application. It is the mission of the CRM Administrator to find creative
ways of using the application to promote adoption and continually improve ease
of use.
Key Responsibilities:
Train new hires for Operations, Sales, Marketing, and Corporate
Development.
Answer ad hoc user questions.
Develop and maintain training material where appropriate.
Maintain users, roles, and access rights.
Resolve login problems/password resets.
Ensure data cleanliness on a routine basis.
De-duping of Account and Contact reports.
Import Salesforce.com data from external sources.
Create dashboards and reports to measure performance.
Improve existing implementation of Salesforce.com via S-controls, external
integration
Implement new Salesforce applications.
Scope integration between Salesforce and PowerTrak.
Integrate Salesforce and VOIP solutions.
Required
Qualifications/Skills/Education:
BA/BS in engineering, statistics, mathematics, economics, computer science,
engineering, or other related fields.
A minimum of four years experience in IT, software development, or other
relevant experience.
A minimum of one year experience with Salesforce.com including use of
S-Controls and the Salesforce.com API.
Strong knowledge of SQL.
Ability to apply creativity and objectivity to design and implement
solutions to real business problems.
Strong self-motivation with the ability to work in a fast paced, forward
moving environment, as well as a passion for Salesforce.com.
Possess outstanding written and verbal communication skills. Must utilize
these skills to communicate effectively across all groups in the
organization.
Broad understanding of the business considerations when implementing new
business systems.
Ability to work with business users and systems personnel in a team
environment.
Willingness and desire to learn new technologies.
Desired
Qualifications/Skills/Education:
Experience in energy management and technology.
Experience with VOIP and Salesforce integration
Masters in computer science or business administration.
I'm curious, what is the salary range for a CRM administrator who will do some custom application work (custom objects, maybe some s-controls) as well as importing contacts, deduping, creating users, etc.
I have a custom object (Site) that is related to Contacts. Right now, I've created another custom object (the SiteContactRole object) to hold this many to many relationship.
However, the available fields to show in the related list are only the fields of the SiteContactRole - not the Contact itself. In order to show a phone number or email address, I need to duplicate that information in the SiteContactRole object.
Have people run into this problem? Is there a way to do this, or other way of accomplishing the same thing?
Also, does anyone have an SControl that creates two objects at the same time? I've seen examples around - I'm wondering if there's something specific to this use case, where I'd create a Contact and SiteContactRole at the same time.
I'm curious, what is the salary range for a CRM administrator who will do some custom application work (custom objects, maybe some s-controls) as well as importing contacts, deduping, creating users, etc.
Position
Description: