I'm struggling with implementing a validation rule based on a record type. The issue is the status of Closed/Resolved is used across all record types and the validation should only be applied if it is a specific record type.
The validation is:
It is an error if the case record type is Development and the status is Closed/Resolved, require the Validated Date be required.
This is the validation rule I currently have which is being applied on irregardless of record type:
Hi,
The organization that I work used Email to case to track support issues. They would like new cases (=new emails) to stand out as unread, similar to the way that unread emails stand out in Gmail. Is there any way for me to build a field that can figure out if the case was read or not?
Thanks!
Sara
