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  • Karl Manning
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How to make account cases visible in self service

I have set up a self service case system, which works fine, except for the fact that the user of the self service system can only see cases logged by themselves.
 
It is common for us to have several contacts at an organisation any of whom might log a case, and all of them need to be able to see the other cases logged.
 
Please can you tell me how to set the case level that self service users can see to their account level, not the contact level.
 
Thanks
 
 
Karl Manning
Intellego Systems
2 replies

How to make account cases visible in self service

I have set up a self service case system, which works fine, except for the fact that the user of the self service system can only see cases logged by themselves.
 
It is common for us to have several contacts at an organisation any of whom might log a case, and all of them need to be able to see the other cases logged.
 
Please can you tell me how to set the case level that self service users can see to their account level, not the contact level.
 
Thanks
 
 
Karl Manning
Intellego Systems
3 replies

Attachments on Self Service

Has anyone built anything to allow for attachments for the self-service portal?
 
Thanks,
RIch
  • September 28, 2006
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