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SOLVED
4 replies

"An internal server error has occurred" when rendered as pdf

We are trying to render build specifications based on sales order data. Various data elements need to be pulled in and related to output the necessary content. The Visual Force page leverages the standard controller for the SalesOrder custom object, and uses an extension controller to pull together all the relevant related records.

 

Problem: When this page is rendered as HTML, the page displays as expected. However, if the page is rendered as PDF, a generic error message appears:

 

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact support@salesforce.com. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using Salesforce!

Error ID: 938602852-1015 (-236663650)

 

How can we get more information about the source of the issue that causes this error? Better yet, what is the cause of the problem?

 

The related code is attached below:

Main VS Page:

<apex:page standardController="kaz_salesorder__c" extensions="extSalesOrderPrint" showHeader="false" renderAs="pdf">
<html>
<head>
	<style type="text/css" media="print">
		.PB { page-break-inside: avoid; page-break-after: always; height: 100%; width: 100%; border: solid 0px #000000; }
		.PBAVOID, .PBAVOID div, .PBAVOID table{ page-break-inside: avoid;}
		body { margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: Arial, Helvetica, Geneva, SunSans-Regular, sans-serif; }		
		@page { size: portrait; }
	</style>
	<style type="text/css" media="screen,print">
		body, td, span, div { font-family: Arial, Helvetica, Geneva, SunSans-Regular, sans-serif; font-size: 11px;}
		.OUTLINE_DARK, .OUTLINE_MEDIUM, .OUTLINE_LIGHT { border: solid 1px #000000; padding: 5px; }
		.OUTLINE_DARK { background-color: #CCCCCC; }
		.OUTLINE_MEDIUM { background-color: #EEEEEE; }
		.OUTLINE_LIGHT { background-color: none; }
		.LABEL_BOLD { font-weight: bold; font-size: 12px;}
		.LABEL_LARGE { font-weight: bold; font-size:16px; }
		.LABEL_HEADING { font-weight: bold; font-size:22px; }
		td.BOMChecklist, th.BOMChecklist  { border-bottom: 1px solid #000000;border-right: 1px solid #000000;}
		table.BOMChecklist { border-top: 1px solid #000000;border-left: 1px solid #000000;}
		table.BOMChecklist th, th.BOMChecklist{ Background-Color: #eeeeee; font-size: 14; }
		table.ProductList td, table.ProductList th { border-bottom: 1px solid #000000;border-right: 1px solid #000000;}
		table.ProductList th { Background-color: #eeeeee; font-size: 14; text-align: right;}
		table.ProductList { border-top: 1px solid #000000;border-left: 1px solid #000000;}
		table.AvoidBorder td, table.AvoidBorder th { border-bottom: 0px solid #000000;border-right: 0px solid #000000;}
	</style>
</head>
<body>
	<apex:variable var="itemIndex" value="{!0}" />
	<apex:outputPanel rendered="{!(HwBaseItems.size>0)}" layout="none" id="hw">
	<apex:repeat value="{!HwBaseItems.items}" var="li" id="HwLineItems">
		<apex:repeat value="{!li.assets}" var="ia" id="ItemAssets">
		<apex:variable var="itemIndex" value="{!(itemIndex+1)}" />	
		<div class="PB">
			<c:BuildSheetHeader so="{!kaz_salesorder__c}" />		
			<br />
			<apex:variable var="FeatureLicensesCombined" value="{!IF(ISNULL(li.item.Product__r.Addon_Licenses__c),'',li.item.Product__r.Addon_Licenses__c)}" />
			<apex:repeat value="{!ia.assets}" var="ra" id="RelatedAssets2"><apex:variable var="FeatureLicensesCombined" value="{!IF(FeatureLicensesCombined='','',FeatureLicensesCombined&' ')&IF(ISNULL(ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c),'',ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c)}" /></apex:repeat>
			<c:BuildSheetItemDetails ProductCategory="Appliance"
				ProductItemIndex="{!Text(itemIndex/1)}"
				ProductCode="{!li.item.ProductCode__c}" 
				ItemName="{!ia.item.Name}" 
				Release="{!kaz_salesorder__c.Release__c}" 
				Duration="{!ia.duration}" 
				ProductName="{!li.item.ProductName__c}" 
				BaseLicense="{!li.item.Product__r.Base_License__c}" 
				FeatureLicense="{!FeatureLicensesCombined}"/>
			<br />
			<c:BillOfMaterialChecklist bom="{!li.bom}" channel="{!kaz_salesorder__c.Channel__c}" />
			<apex:variable var="itemSubIndex" value="{!0}" />
			<apex:repeat value="{!ia.assets}" var="ra" id="RelatedAddonAssets">
				<apex:variable var="itemSubIndex" value="{!(itemSubIndex+1)}" />	
				<br />
				<c:BuildSheetItemDetails ProductCategory="Installed Add-on Item"
					ProductItemIndex="{!TEXT(itemIndex/1)&'.'&TEXT(itemSubIndex/1)}"
					ProductCode="{!ra.itemAsset.Sales_Order_Item__r.Product__r.ProductCode}" 
					ItemName="{!ra.item.Name}" 
					Release="{!kaz_salesorder__c.Release__c}" 
					Duration="{!ra.duration}" 
					ProductName="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Name}" 
					BaseLicense="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Base_License__c}" 
					FeatureLicense="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c}"/>
				<br />
				<c:BillOfMaterialChecklist bom="{!ra.bom}" channel="{!kaz_salesorder__c.Channel__c}" />
			</apex:repeat>
		</div>
		</apex:repeat>
	</apex:repeat>
	</apex:outputPanel>
	<apex:outputPanel rendered="{!(SwBaseItems.size>0)}" layout="none" id="sw">
	<apex:repeat value="{!SwBaseItems.items}" var="li" id="SwLineItems">
		<apex:repeat value="{!li.assets}" var="ia" id="ItemAssets">
		<apex:variable var="itemIndex" value="{!(itemIndex+1)}" />	
		<div class="PB">
			<c:BuildSheetHeader so="{!kaz_salesorder__c}" />		
			<br />
			<apex:variable var="FeatureLicensesCombined" value="{!IF(ISNULL(li.item.Product__r.Addon_Licenses__c),'',li.item.Product__r.Addon_Licenses__c)}" />
			<apex:repeat value="{!ia.assets}" var="ra" id="RelatedAssets2"><apex:variable var="FeatureLicensesCombined" value="{!IF(FeatureLicensesCombined='','',FeatureLicensesCombined&' ')&IF(ISNULL(ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c),'',ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c)}" /></apex:repeat>
			<c:BuildSheetItemDetails ProductCategory="Software Only"
				ProductItemIndex="{!Text(itemIndex/1)}"
				ProductCode="{!li.item.ProductCode__c}" 
				ItemName="{!ia.item.Name}" 
				Release="{!kaz_salesorder__c.Release__c}" 
				Duration="{!ia.duration}" 
				ProductName="{!li.item.ProductName__c}" 
				BaseLicense="{!li.item.Product__r.Base_License__c}" 
				FeatureLicense="{!FeatureLicensesCombined}"/>
			<br />
			<c:BillOfMaterialChecklist bom="{!li.bom}" channel="{!kaz_salesorder__c.Channel__c}" />
			<apex:variable var="itemSubIndex" value="{!0}" />
			<apex:repeat value="{!ia.assets}" var="ra" id="RelatedAddonAssets">
				<apex:variable var="itemSubIndex" value="{!(itemSubIndex+1)}" />	
				<br />
				<c:BuildSheetItemDetails ProductCategory="Installed Add-on Item"
					ProductItemIndex="{!TEXT(itemIndex/1)&'.'&TEXT(itemSubIndex/1)}"
					ProductCode="{!ra.itemAsset.Sales_Order_Item__r.Product__r.ProductCode}" 
					ItemName="{!ra.item.Name}" 
					Release="{!kaz_salesorder__c.Release__c}" 
					Duration="{!ra.duration}" 
					ProductName="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Name}" 
					BaseLicense="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Base_License__c}" 
					FeatureLicense="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c}"/>
				<br />
				<c:BillOfMaterialChecklist bom="{!ra.bom}" channel="{!kaz_salesorder__c.Channel__c}" />
			</apex:repeat>
		</div>
		</apex:repeat>
	</apex:repeat>
	</apex:outputPanel>
	<apex:outputPanel rendered="{!(AddonItems.size>0)}" layout="none" id="addon">
	<apex:repeat value="{!AddonItems.items}" var="li" id="AssonLineItems">
		<apex:repeat value="{!li.assets}" var="ia" id="ItemAssets">
		<apex:outputPanel rendered="{!NOT(ia.HasParent)}" layout="none" id="addon">
		<apex:variable var="itemIndex" value="{!(itemIndex+1)}" />	
		<div class="PB">
			<c:BuildSheetHeader so="{!kaz_salesorder__c}" />		
			<br />
			<apex:variable var="FeatureLicensesCombined" value="{!IF(ISNULL(li.item.Product__r.Addon_Licenses__c),'',li.item.Product__r.Addon_Licenses__c)}" />
			<apex:repeat value="{!ia.assets}" var="ra" id="RelatedAssets2"><apex:variable var="FeatureLicensesCombined" value="{!IF(FeatureLicensesCombined='','',FeatureLicensesCombined&' ')&IF(ISNULL(ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c),'',ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c)}" /></apex:repeat>
			<c:BuildSheetItemDetails ProductCategory="Add-on Item"
				ProductItemIndex="{!Text(itemIndex/1)}"
				ProductCode="{!li.item.ProductCode__c}" 
				ItemName="{!ia.item.Name}" 
				Release="{!kaz_salesorder__c.Release__c}" 
				Duration="{!ia.duration}" 
				ProductName="{!li.item.ProductName__c}" 
				BaseLicense="{!li.item.Product__r.Base_License__c}" 
				FeatureLicense="{!FeatureLicensesCombined}"/>
			<br />
			<c:BillOfMaterialChecklist bom="{!li.bom}" channel="{!kaz_salesorder__c.Channel__c}" />
			<apex:variable var="itemSubIndex" value="{!0}" />
			<apex:repeat value="{!ia.assets}" var="ra" id="RelatedAddonAssets">
				<apex:variable var="itemSubIndex" value="{!(itemSubIndex+1)}" />	
				<br />
				<c:BuildSheetItemDetails ProductCategory="Installed Add-on Item"
					ProductItemIndex="{!TEXT(itemIndex/1)&'.'&TEXT(itemSubIndex/1)}"
					ProductCode="{!ra.itemAsset.Sales_Order_Item__r.Product__r.ProductCode}" 
					ItemName="{!ra.item.Name}" 
					Release="{!kaz_salesorder__c.Release__c}" 
					Duration="{!ra.duration}" 
					ProductName="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Name}" 
					BaseLicense="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Base_License__c}" 
					FeatureLicense="{!ra.itemAsset.Sales_Order_Item__r.Product__r.Addon_Licenses__c}"/>
				<br />
				<c:BillOfMaterialChecklist bom="{!ra.bom}" channel="{!kaz_salesorder__c.Channel__c}" />
			</apex:repeat>
		</div>
		</apex:outputPanel>
		</apex:repeat>
	</apex:repeat>
	</apex:outputPanel>
</body>
</html>
</apex:page>
BuildSheetHeader code:
 
<apex:component >
<apex:attribute name="so" description="Items reflects the Sales Order object" type="kaz_salesorder__c" required="true"/>
	<div class="OUTLINE_DARK">
		<table width="100%">
			<tr>
				<td width="0%"><img src="{!$Resource.TrainingCertificate}/kazeon_logo_hd.png" height="20px"/></td>
				<td width="60%" align="center"><span class="LABEL_HEADING">BUILD ORDER</span></td>
				<td width="20%">
					<span class="LABEL_BOLD">Kazeon SO</span><br /><apex:outputText value="{!so.Name}" />
				</td>
				<td width="20%">
					<span class="LABEL_BOLD">Date</span><br /><apex:outputText value="{!TEXT(MONTH(TODAY()))&'/'&TEXT(DAY(TODAY()))&'/'&TEXT(YEAR(TODAY()))}" />
				</td>
			</tr>
		</table>
	</div>
	<div class="OUTLINE_LIGHT">
		<table cellpadding="2" cellspacing="0" border="0" width="100%">
			<tr>
				<td valign="top">
					<table cellpadding="4" cellspacing="0" border="0" width="100%">
						<tr>
							<td align="right"><span class="LABEL_BOLD">Customer: </span></td>
							<td><apex:outputText styleClass="" value="{!so.Account__r.Name}" /></td>
						</tr>
						<tr>
							<td align="right"><span class="LABEL_BOLD">PO: </span></td>
							<td><apex:outputText value="{!so.PurchaseOrderNumber__c}" /></td>
						<tr>
						<apex:outputPanel rendered="{!NOT(ISNULL(so.Partner_Sales_Order__c))}" layout="none">
						<tr>
							<td align="right"><span class="LABEL_BOLD">Partner SO: </span></td>
							<td><apex:outputText value="{!so.Partner_Sales_Order__c}" /></td>
						</tr>
						</apex:outputPanel>
					</table>
				</td>
				<td>
					<table cellpadding="4" cellspacing="0" border="0" width="100%">
						<tr>
							<td valign="top" align="right"><span class="LABEL_BOLD">Shipping Address:</span></td>
							<td>
								<pre><apex:outputPanel rendered="{!NOT(ISNULL(so.ShippingStreet__c))}" layout="none"><apex:outputText value="{!so.ShippingStreet__c}" /><br /></apex:outputPanel>
									<apex:outputPanel rendered="{!NOT(ISNULL(so.ShippingCity__c))}" layout="none"><apex:outputText value="{!so.ShippingCity__c}" />,&nbsp;</apex:outputPanel>
									<apex:outputPanel rendered="{!NOT(ISNULL(so.ShippingState__c))}" layout="none"><apex:outputText value="{!so.ShippingState__c}" />&nbsp;</apex:outputPanel>
									<apex:outputPanel rendered="{!NOT(ISNULL(so.ShippingPostalCode__c))}" layout="none"><apex:outputText value="{!so.ShippingPostalCode__c}" /></apex:outputPanel>
									<apex:outputPanel rendered="{!NOT(ISNULL(so.ShippingCountry__c))}" layout="none"><br />(<apex:outputText value="{!so.ShippingCountry__c}" />)</apex:outputPanel></pre>
							</td>
						</tr>
					</table>
				</td>
			</tr>
		</table>
	</div>
</apex:component>
 

                                                                        

                                                                    

                                                                

                                                                
                                                            

                                                        

                                                    

                                                

                                            

                                            

                                                

                                                    

                                                        

                                                            

                                                                

                                                                    

                                                                        
                                                                            
5 replies

                                                                        
                                                                    

                                                                    

                                                                        How can I generate PageReferences to a specific view(e.g. New Contact) in VF controller APEX code?
                                                                    

                                                                    

                                                                        
I am trying to generate a PageReference to a new object, and pre-populate the object with some values. Additionally, I need to specify a return page. All this is doable in javacript or within the VF page. 






Code:
...<apex:stylesheet value="{!URLFOR($Resource.pdfresources, 'styles.css')}"/>...


In APEX, the only way I got this to work is by specifying the URL in text...


 






Code:
PageReference lPr = new PageReference('/a0F/e—CF00N30000002qbnG='+EncodingUtil.urlEncode(this.lCase.Account.Name,'UTF-8')+'&CF00N30000002qbnG_lkid='+EncodingUtil.urlEncode(this.lCase.AccountId,'UTF-8')+'&saveURL='+EncodingUtil.urlEncode('/apex/CaseClusters–id='+EncodingUtil.urlEncode(this.lCase.Id,'UTF-8'),'UTF-8')+'&retURL='+EncodingUtil.urlEncode('/apex/CaseClusters˜id='+EncodingUtil.urlEncode(this.lCase.Id,'UTF-8'),'UTF-8'));


This does not migrate well from developement to production environment. But it works once the URL has been adapted to the target environment.


 


I did find some example related to the StandardController class that looked promissing, but did not work as expected. This will open the "case" record, not the "Cluster__c" object I intended it to.


 






Code:
Cluster__c theNewCluster = new Cluster__c(Account__c = this.lCase.AccountId);

PageReference lPr = (new ApexPages.StandardController(theNewCluster)).edit();


Is there a better way to handle this in APEX code, where the URLs are created dynamically, environment independent? 


Any input would be greatly appreciated.


 


 

                                                                        

                                                                    

                                                                

                                                                
                                                            

                                                        

                                                    

                                                

                                            

                                            

                                                

                                                    

                                                        

                                                            

                                                                

                                                                    

                                                                        
                                                                            
2 replies

                                                                        
                                                                    

                                                                    

                                                                        Access APEX webservice from PHP
                                                                    

                                                                    

                                                                        
Does anyone have sample code for accessing APEX functions exposed as webservice from PHP?