We use cases pretty extensively and are in need of a solution to automatically add an activies comments to the related cases' comments. We currently do this manually but the task seems redundant. I know we need to develop a custom process that runs when the activity is saved using the API, but I cannot determine where to locate this process. If someone could point me in the right direction I would greatly appreciate it. I'm confident that with the right direction we can develop the process using the API without further support.
We use cases pretty extensively and are in need of a solution to automatically add an activies comments to the related cases' comments. We currently do this manually but the task seems redundant. I know we need to develop a custom process that runs when the activity is saved using the API, but I cannot determine where to locate this process. If someone could point me in the right direction I would greatly appreciate it. I'm confident that with the right direction we can develop the process using the API without further support.
