One of my clients is requesting that my Call Center agent places a call to the client to update on the status of a case. This needs to happen 2hrs after the case is created.
I don't want my agents to have to create a reminder task that pops up after 2hrs as that involves a manual intervention and adoption might not be where I want it to be.
In short - Agent creates new case - system adds a task for the case owner to call the contact after 2 hrs- after 2hrs the reminder window pops up requesting to make the call. - agent makes call and call is logged.
One of my clients is requesting that my Call Center agent places a call to the client to update on the status of a case. This needs to happen 2hrs after the case is created.
I don't want my agents to have to create a reminder task that pops up after 2hrs as that involves a manual intervention and adoption might not be where I want it to be.
In short - Agent creates new case - system adds a task for the case owner to call the contact after 2 hrs- after 2hrs the reminder window pops up requesting to make the call. - agent makes call and call is logged.
