Hi I'm trying to setup Email2Case and getting the following error:

ERROR Unable to connect to mail service.

Message: No login methods supported!;
  nested exception is: com.sun.mail.iap.ProtocolException: No login methods supported!

Does anyone have instructions on Exchange 2007 setup? or any more info on this error?

<configFile>
    <server1>
        <url>mail.mydomain.com</url>
        <protocol>imap</protocol>
        <userName>support@mydomain.com</userName>
        <password>myPassword</password>
        <interval>5</interval>
        <inbox>Inbox</inbox>
        <readbox>movedToSalesForce</readbox>
        <errorbox>error</errorbox>
    </server1>
</configFile>


Message Edited by transcend on 02-20-2008 03:18 PM

Hi I'm trying to setup Email2Case and getting the following error:

ERROR Unable to connect to mail service.

Message: No login methods supported!;
  nested exception is: com.sun.mail.iap.ProtocolException: No login methods supported!

Does anyone have instructions on Exchange 2007 setup? or any more info on this error?

<configFile>
    <server1>
        <url>mail.mydomain.com</url>
        <protocol>imap</protocol>
        <userName>support@mydomain.com</userName>
        <password>myPassword</password>
        <interval>5</interval>
        <inbox>Inbox</inbox>
        <readbox>movedToSalesForce</readbox>
        <errorbox>error</errorbox>
    </server1>
</configFile>


Message Edited by transcend on 02-20-2008 03:18 PM