I opened a ticket with support on this and they are stumped, they sent me here. Seems like a simple question. I have a picklist in accounts. What I want to do is when an user is opening a case for that account, I want the value of the picklist to appear in the new case form. It will show the sensitivity of the customer and the support team will know right away how to address the problems. I tried to use formula fields but they do not support picklist values. Any thoughts would be appreciated.
I opened a ticket with support on this and they are stumped, they sent me here. Seems like a simple question. I have a picklist in accounts. What I want to do is when an user is opening a case for that account, I want the value of the picklist to appear in the new case form. It will show the sensitivity of the customer and the support team will know right away how to address the problems. I tried to use formula fields but they do not support picklist values. Any thoughts would be appreciated.
