I have setup email to case on my server I have also successfully configured the large attachment processing. The problem that I have is with the attachments they are not case attachments they are attachments to the email that created the case and can only show up under the related lists on the case.
Is there a way to do any of the following.
1. Modify email-to-case code to make the email attachments case attachment?
2. Have the email-to-case app put the link from the large attachment processing in the case body?
The reason I need to do this is it takes almost 5 clicks of the mouse to finally get to the attachment and all of our cases will have attachments and this makes the process to difficult for support people
I have setup email to case on my server I have also successfully configured the large attachment processing. The problem that I have is with the attachments they are not case attachments they are attachments to the email that created the case and can only show up under the related lists on the case.
Is there a way to do any of the following.
1. Modify email-to-case code to make the email attachments case attachment?
2. Have the email-to-case app put the link from the large attachment processing in the case body?
The reason I need to do this is it takes almost 5 clicks of the mouse to finally get to the attachment and all of our cases will have attachments and this makes the process to difficult for support people
