I am trying to assign cases (tech support trouble tickets) based on the time of day if the case is created prior to 1pm ET it will go to one user after 1 PM ET to another.
There is a Case field CreatedDate which is a Date/Time field but not being a programmer by any means I can't find a formula that will produce a custom field that contains only the time created which I could then use to differentiate which user receives the query.
I am trying to assign cases (tech support trouble tickets) based on the time of day if the case is created prior to 1pm ET it will go to one user after 1 PM ET to another.
There is a Case field CreatedDate which is a Date/Time field but not being a programmer by any means I can't find a formula that will produce a custom field that contains only the time created which I could then use to differentiate which user receives the query.
