Hey gang;

New to this forum.  Been a salesforce.com user for some time and now allowing a select group of customers to create shipments online.  A customer accesses their account on the website and creates a shipment, OUR COST and CUSTOMER PRICE goes to a 3rd party for auditing. 

My question is how do we receive the data into Salesforce.com.   For example, when a customer creates a shipment, how do we receive the information in Salesforce.com (real time) so that our call center would be able to make changes to the shipment, cancel, etc. in real time, look up cusotmer shipment details, etc? 

I want to use this platform to manage the company AND the sales.  Is this possible?  Support said that I would have to do an integration... but I don't know what that is and there is nothing in the help/training tab.