Hi Everyone - new to Reporting, but not new to SFDC. It's probably fairly easy, but haven't found any documentation on it yet.
We have set up some queues, and based on case assignment rules, some cases will be owned by a queue at some point during a time period. For this example it would be yesterday. What type of report (lifecycle, history) and filter would I need, to create a list report of cases that were owned by a Queue for yesterday.
Hi Everyone - new to Reporting, but not new to SFDC. It's probably fairly easy, but haven't found any documentation on it yet.
We have set up some queues, and based on case assignment rules, some cases will be owned by a queue at some point during a time period. For this example it would be yesterday. What type of report (lifecycle, history) and filter would I need, to create a list report of cases that were owned by a Queue for yesterday.
