Great opportunity with a Fortune 500 Company.

· Candidate will responsible for supporting the enhancements and management of the CRM system utilized across the product servicing organization.

· Meet with business stakeholders to understand processes, create documentation, and identify options for CRM automation.

· Gather and document business requirements.

· Analyze data and create reports in Lotus Notes and Salesforce.com.

· Create and contribute to presentations.

· Support the administration of CRM user accounts and roles.

· Work as a backup to the end user support manager via email.

· Coordinate ongoing end user training sessions.

· Prefer 2+ years of experience as a business systems analyst or a key contributor to large multi-phased application projects.

· Working knowledge of information systems and web applications.

· Experience working with CRM sales applications is a plus.

· Proven history with tasks involving a large and diverse end user group.

· Comfortable working with clients at various levels of an organization with an ability to communicate clearly with technical and business partners.

· Solid written and verbal communication skills.

· Bachelor’s degree in Information Systems or Business Management or comparable experience.

· Excellent facilitation and presentation skills.

· Demonstrated ability to deliver tasks on time.

· Able to have flexible work hours to support project across multiple time zones.

· Proven ability to excel in a complex, fast paced, team-oriented environment.

· Proven ability to work creatively and analytically in a problem-solving environment.

· Exposure to Method1 or Six Sigma methodology is a plus.

· Knowledge of sales organizations is a plus.

· Financial service industry experience is a plus.