• Hyland
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Great opportunity with a Fortune 500 Company.



· Candidate will responsible for supporting the enhancements and management of the CRM system utilized across the product servicing organization.


· Meet with business stakeholders to understand processes, create documentation, and identify options for CRM automation.


· Gather and document business requirements.


· Analyze data and create reports in Lotus Notes and Salesforce.com.


· Create and contribute to presentations.


· Support the administration of CRM user accounts and roles.


· Work as a backup to the end user support manager via email.


· Coordinate ongoing end user training sessions.


· Prefer 2+ years of experience as a business systems analyst or a key contributor to large multi-phased application projects.


· Working knowledge of information systems and web applications.


· Experience working with CRM sales applications is a plus.


· Proven history with tasks involving a large and diverse end user group.


· Comfortable working with clients at various levels of an organization with an ability to communicate clearly with technical and business partners.


· Solid written and verbal communication skills.


· Bachelor’s degree in Information Systems or Business Management or comparable experience.


· Excellent facilitation and presentation skills.


· Demonstrated ability to deliver tasks on time.


· Able to have flexible work hours to support project across multiple time zones.


· Proven ability to excel in a complex, fast paced, team-oriented environment.


· Proven ability to work creatively and analytically in a problem-solving environment.


· Exposure to Method1 or Six Sigma methodology is a plus.


· Knowledge of sales organizations is a plus.


· Financial service industry experience is a plus.

  • September 10, 2009
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