I've finally started using MailDrop : so great, and simple !
Most of the time, I am attaching an email to a case :
. the sender's email lets MailDrop find the Contact : please select this by default if only 1 Contact is found,
. the result of Search lists the Cases I am looking for : please select this by default if only 1 Case is found
. please generalize to other objects.
Keep up the great work (and maintenance) !