What I'm looking for is a way to build a URL that will link straight to a specific case number, without knowing the unique identifier for the record.

Let's say I have a case which I've numbered 245968, and I want to go straight to it.

If I knew the UID I could use a link like this, which actually works:

https://emea.salesforce.com/10010000001cGK4

That's no good to me for this particular application, because I don't know the UID yet.

Is anything like this below, but that actually works? (this is just a non-working example to show what I'm looking for).

https://emea.salesforce.com/CASE_NUMBER/245968

The closest I have found so far is this

https://emea.salesforce.com/search/SearchResults?searchType=2&str=245968&asPhrase=1&sen=500

That works, but it brings up search results and requires an extra click to get to the actual case record. I want to go straight to the record without an additional click.

Surely this must be possible..? Many thanks for your help!

Hi,

I'd like to create a mailto: field for Cases so that each case can have a field that would look something like this:

"mailto:" + {Contact.Email} + "?subject=Case " + CaseNumber + " " + Subject

I tried it, but it didn't work. Firstly, the whole field was formatted as text, and secondly, Contact.Email was giving me a "mailto:contact.email@domain.com" rather than a simply "contact.email@domain.com".

Is there any way to do this...?

Thanks in advance.

Jon

What I'm looking for is a way to build a URL that will link straight to a specific case number, without knowing the unique identifier for the record.

Let's say I have a case which I've numbered 245968, and I want to go straight to it.

If I knew the UID I could use a link like this, which actually works:

https://emea.salesforce.com/10010000001cGK4

That's no good to me for this particular application, because I don't know the UID yet.

Is anything like this below, but that actually works? (this is just a non-working example to show what I'm looking for).

https://emea.salesforce.com/CASE_NUMBER/245968

The closest I have found so far is this

https://emea.salesforce.com/search/SearchResults?searchType=2&str=245968&asPhrase=1&sen=500

That works, but it brings up search results and requires an extra click to get to the actual case record. I want to go straight to the record without an additional click.

Surely this must be possible..? Many thanks for your help!

What I'm looking for is a way to build a URL that will link straight to a specific case number, without knowing the unique identifier for the record.

Let's say I have a case which I've numbered 245968, and I want to go straight to it.

If I knew the UID I could use a link like this, which actually works:

https://emea.salesforce.com/10010000001cGK4

That's no good to me for this particular application, because I don't know the UID yet.

Is anything like this below, but that actually works? (this is just a non-working example to show what I'm looking for).

https://emea.salesforce.com/CASE_NUMBER/245968

The closest I have found so far is this

https://emea.salesforce.com/search/SearchResults?searchType=2&str=245968&asPhrase=1&sen=500

That works, but it brings up search results and requires an extra click to get to the actual case record. I want to go straight to the record without an additional click.

Surely this must be possible..? Many thanks for your help!

Hi,

I'd like to create a mailto: field for Cases so that each case can have a field that would look something like this:

"mailto:" + {Contact.Email} + "?subject=Case " + CaseNumber + " " + Subject

I tried it, but it didn't work. Firstly, the whole field was formatted as text, and secondly, Contact.Email was giving me a "mailto:contact.email@domain.com" rather than a simply "contact.email@domain.com".

Is there any way to do this...?

Thanks in advance.

Jon