I'm trying to create a formula to determine the average case response time for our service center.  We use email to case so I need to determine the amount of time from when the case is created until the initial email response is sent.

Thanks in advance for any help you can provide.

I'm trying to create a formula to determine the average case response time for our service center.  We use email to case so I need to determine the amount of time from when the case is created until the initial email response is sent.

Thanks in advance for any help you can provide.