Hi All,

We are having web-to-case forms. We want below functionality

In case we will attache one image. Then there will be a workflow which will send email to the email id mentioned in the case with the attaching image which we have uploaded in case.

Please let me know how we can acheive this. We are trying to use the visualforce email template, but not able to attach the image which we have uploaded in the case.

Thanks in advance.

-Sapna

I have to create a visual force page to replace the standard page for adding opportunity line items.

Please let me know how I can achieve this.

Hi All,

If cases are pending for approval from certain time of period we want to send the email to the Approvers using "Batch Apex" and "Apex scheduler". How can we get the approver information (like email id) in Batch Apex?

Please let me know.

-Sapna

Hi All,

We wanted to use web-to-case for our organization. I have generated the html file and also enabled the web-to-case and set the "Web" value for Default Origin dropdown in "Web-to-Case Settings"  but the cases are not getting inserted.

Does anyone have idea why the cases are not getting inserted. Thanks!

-Sapna



Hi All,

We are setting up echosign in our organization. We are having different contract template for each product and want to set the contract template automatically means sales person is not allowed to select the template.

For this we are using one custom field called as "Contract Template"  and setting up the contract template in Point Merge button as bellow

&TemplateId={!Opportunity.Contract_Template__c} 

If Opportunity have one product then it’s working fine. If opportunity have more than one product let’s say 2 products then "Contract Template" value will have two contract template id's separated by comma. But in this case when we created agreement it creates 2 pdf's we suppose to have only one pdf including two contract for two products.

Does anyone have any idea why this is happening?

-Sapna

Hi All,

What we wnat to do is if the Cases are pending for approval from certain period of time, we want to reassign them to some one else.

We are planning to do this using batch apex and apex scheduler. But how we can reassign the case for approval using Apex?

Please let me know if anyone has any idea.

-Sapna

Hi All,

We have not enabled Advanced Currency Management for out organization. Default currency is USD.

We are having two custom fields, one is picklist which will have all currency listed from where we can select the currency and other field lets call "Custom Amount" which will show the amount converted to the currency selected in picklist.

And the standard "Amount" field in Opportunity will show the amount in USD and the "Custom Amount" fields will show the amount converted to the currency selected in picklist.

Please let me know how we can achieve this. Thanks!

-Sapna

Hi All,

We are having one custom object called 'XXX'. We are creating new XXX object record depending on certain conditions when we update opportunity using trigger.

When we create custom object record on updating of Opportunity, we want to redirect the page to the new custom object record not to the Opportunity.

Please let me know how we can do this.

Thanks,

Sapna

Hi All,

We are having web-to-lead for our organization and that was working fine but suddenly we are getting email alerts as below from SalesForce support

Summary   Salesforce.com Lead Alert

Description — Alert: Salesforce.com experienced the following problem creating the lead below:

Reason: Your Lead could not be processed.
Lead Capture Page: http://www.test.com/leadform.html

Record Information:
Here we get all the feilds information we have in form.

Does anybody have idea why this is happening. Thanks!!!

Regards,

Sapna

Hi All,

Is it possible to customize the "Approve/Reject Approval Request" page. We want to make the comment field mandatory when approver reject the case.

Thanks,

Sapna

Hi All,

I am having custom object and for that object having approval process.

Approval process is having 3 steps. In 1st step it goes to the queue. In 2nd step it goes to manager and in 3rd step it goes to queue. When we submit record for approval, in first step when any one of the queue member approves it, it goes to the manager of the person who approves record in 1st step instead of the manager of the submitter of the resord. It should go to the manager of the record submitter as we defined it in 2nd step.

Is "Automatically assign using the user field selected earlier. (Manager)" this picks the manager of the previous approver (i.e. who approves the previous step) of the record or the submitter of the record?

Thanks,

Sapna

Hi All,

We are having 6 cases per opportunity. And in the Cases section of the opporutnity by default it only shows 5 cases and then we need to click show one more or show all 6. How can we have all 6 show at once by default?

Thanks,

Sapna

Hi,

I have created Auto response rule for Lead object. While we receive auto response email one image tag (<img src="http://na6.salesforce.com/servlet/servlet.ImageServer?oid=XXXXXXXXXXXXXXXX&esid=0188000000EBtOz">) gets appended to html template.

Does anyone know why this image gets appended to email template? Thanks!

-Sapna

Hi All,

I want to reassign case to someone else if the case is pending from certain time.

I have created Case escalation rule, but it's not working.  Any help?

Thanks,

Sapna

I need to have an alert go to the case approver if the case is pending for a certain amount of time. Is this possible? or is it possible for the original email that gets sent to the approver to be resent to them if they haven't approved in a certain amount of time?

Hi All,

If cases are pending for approval from certain time of period we want to send the email to the Approvers using "Batch Apex" and "Apex scheduler". How can we get the approver information (like email id) in Batch Apex?

Please let me know.

-Sapna

Hi All,

We wanted to use web-to-case for our organization. I have generated the html file and also enabled the web-to-case and set the "Web" value for Default Origin dropdown in "Web-to-Case Settings"  but the cases are not getting inserted.

Does anyone have idea why the cases are not getting inserted. Thanks!

-Sapna



Hi All,

We have not enabled Advanced Currency Management for out organization. Default currency is USD.

We are having two custom fields, one is picklist which will have all currency listed from where we can select the currency and other field lets call "Custom Amount" which will show the amount converted to the currency selected in picklist.

And the standard "Amount" field in Opportunity will show the amount in USD and the "Custom Amount" fields will show the amount converted to the currency selected in picklist.

Please let me know how we can achieve this. Thanks!

-Sapna

Hi All,

We are having one custom object called 'XXX'. We are creating new XXX object record depending on certain conditions when we update opportunity using trigger.

When we create custom object record on updating of Opportunity, we want to redirect the page to the new custom object record not to the Opportunity.

Please let me know how we can do this.

Thanks,

Sapna

Hi All,

We are having web-to-lead for our organization and that was working fine but suddenly we are getting email alerts as below from SalesForce support

Summary   Salesforce.com Lead Alert

Description — Alert: Salesforce.com experienced the following problem creating the lead below:

Reason: Your Lead could not be processed.
Lead Capture Page: http://www.test.com/leadform.html

Record Information:
Here we get all the feilds information we have in form.

Does anybody have idea why this is happening. Thanks!!!

Regards,

Sapna

Hi All,

We are having 6 cases per opportunity. And in the Cases section of the opporutnity by default it only shows 5 cases and then we need to click show one more or show all 6. How can we have all 6 show at once by default?

Thanks,

Sapna

Hi,

I have created Auto response rule for Lead object. While we receive auto response email one image tag (<img src="http://na6.salesforce.com/servlet/servlet.ImageServer?oid=XXXXXXXXXXXXXXXX&esid=0188000000EBtOz">) gets appended to html template.

Does anyone know why this image gets appended to email template? Thanks!

-Sapna

I need to have an alert go to the case approver if the case is pending for a certain amount of time. Is this possible? or is it possible for the original email that gets sent to the approver to be resent to them if they haven't approved in a certain amount of time?