I am using email services to process email-to-case. My code correctly creates the case and updates the case when a reply is received. However, even though I am using the DML options to trigger user email, the case owner does not receive a notification when a reply is received. Cases/emails sent through the email-to-case service notify correctly.
I am using email services to process email-to-case. My code correctly creates the case and updates the case when a reply is received. However, even though I am using the DML options to trigger user email, the case owner does not receive a notification when a reply is received. Cases/emails sent through the email-to-case service notify correctly.
