Hi,

I'm having a problem with a Apex Class i've written. The class is intended to convert incoming e-mails to Bugs (Custom Object) and notify the sender that his/her e-mail has been received. In the notification the Bug ID should be included. Unfortunaltely when submitting an e-mail, in the sent notification null is displayed in stead of the actual Bug ID.

Can anyone tell me what i'm doing wrong?

Thanks in advance!

This is the script:

global class IncomingEmailToBugxxxx2 implements Messaging.InboundEmailHandler {
 
    global Messaging.InboundEmailResult handleInboundEmail(Messaging.inboundEmail email, Messaging.InboundEnvelope envelope)
    {
 
 
  // Create an inboundEmailResult object for returning the result of the Apex Email Service
 Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();
        try
        {
            // Obtain the applicants name and the position they are applying for from the email.
            String emailFrom = envelope.fromAddress;
            String emailBody = email.plainTextBody;
            String emailSubject = email.subject;
            

  // Process the email information.
            processBugEmail(emailFrom, emailBody, emailSubject, email.binaryAttachments);            

            // Success.
            result.success = true;          
        }
       catch (Exception e)
        {
            // Return an email message to the user.
            result.success = false;         
            result.message = 'An error occured processing your message. ' + e.getMessage();
        }
        return result;
   }

   public static void processBugEmail(String emailFrom, String emailBody, String emailSubject, Messaging.InboundEmail.BinaryAttachment[] binaryAttachments)
   {
 

 
  // New Task object to be created
 
   SFDC_Bug__c newBug = new SFDC_Bug__c();
       newBug.Problem_Description__c =  emailBody;
       newBug.Priority__c = 'P4 - Low';
       newBug.Status__c = 'Open';
       newBug.Problem__c = emailSubject;
  insert newBug;

       if (binaryAttachments!=null && binaryAttachments.size() > 0)
        {
            for (integer i = 0 ; i < binaryAttachments.size() ; i++)
            {
                Attachment attachment = new Attachment();
                attachment.ParentId = newBug.Id;
                attachment.Name = binaryAttachments[i].Filename;
                attachment.Body = binaryAttachments[i].Body;
                insert attachment;


            }
        }
        
        // Confirm receipt of the applicants email
        Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
        mail.setToAddresses( new String[] { emailFrom });
        mail.setSenderDisplayName('xxxx Bug Management');
        mail.setReplyTo('no-reply@xxxx.net');
        mail.setSubject('Bug registration notification - ' + newBug.Name +'');
        mail.setPlainTextBody('*** AUTOMATED MESSAGE - PLEASE DO NOT REPLY AS YOU WILL NOT RECEIVE A REPLY ***' +
        '\n\nDear Sir, Madam,' +
        '\n\nThank you for your e-mail regarding a bug in the xxxx-platform.' +
        '\n\nYour e-mail has been correctly received and has been registerd with the reference number ' + newBug.Name + '. We will investigate the bug you have reported as quickly as possible and provide you with the nessesary feedback.' +
        '\n\nIf you have any questions regarding this matter, please do not hesitate to contact us by sending an e-mail to xxxx or if you prefer, you can contact us by telephone at xxxx during business hours. While contacting us please quote the reference number mentioned above.' +
        '\n\nKind regards,' +
        '\n\nxxxx Support');
         
        Messaging.sendEmail(new Messaging.SingleEmailMessage[] { mail });               
   }
   
   /*
    * Represents errors that have occured interpretting the incoming email message
    */
   class ProcessApplicantException extends Exception
   {
   }  
}

Hi,

I'm having a problem with a Apex Class i've written. The class is intended to convert incoming e-mails to Bugs (Custom Object) and notify the sender that his/her e-mail has been received. In the notification the Bug ID should be included. Unfortunaltely when submitting an e-mail, in the sent notification null is displayed in stead of the actual Bug ID.

Can anyone tell me what i'm doing wrong?

Thanks in advance!

This is the script:

global class IncomingEmailToBugxxxx2 implements Messaging.InboundEmailHandler {
 
    global Messaging.InboundEmailResult handleInboundEmail(Messaging.inboundEmail email, Messaging.InboundEnvelope envelope)
    {
 
 
  // Create an inboundEmailResult object for returning the result of the Apex Email Service
 Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();
        try
        {
            // Obtain the applicants name and the position they are applying for from the email.
            String emailFrom = envelope.fromAddress;
            String emailBody = email.plainTextBody;
            String emailSubject = email.subject;
            

  // Process the email information.
            processBugEmail(emailFrom, emailBody, emailSubject, email.binaryAttachments);            

            // Success.
            result.success = true;          
        }
       catch (Exception e)
        {
            // Return an email message to the user.
            result.success = false;         
            result.message = 'An error occured processing your message. ' + e.getMessage();
        }
        return result;
   }

   public static void processBugEmail(String emailFrom, String emailBody, String emailSubject, Messaging.InboundEmail.BinaryAttachment[] binaryAttachments)
   {
 

 
  // New Task object to be created
 
   SFDC_Bug__c newBug = new SFDC_Bug__c();
       newBug.Problem_Description__c =  emailBody;
       newBug.Priority__c = 'P4 - Low';
       newBug.Status__c = 'Open';
       newBug.Problem__c = emailSubject;
  insert newBug;

       if (binaryAttachments!=null && binaryAttachments.size() > 0)
        {
            for (integer i = 0 ; i < binaryAttachments.size() ; i++)
            {
                Attachment attachment = new Attachment();
                attachment.ParentId = newBug.Id;
                attachment.Name = binaryAttachments[i].Filename;
                attachment.Body = binaryAttachments[i].Body;
                insert attachment;


            }
        }
        
        // Confirm receipt of the applicants email
        Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
        mail.setToAddresses( new String[] { emailFrom });
        mail.setSenderDisplayName('xxxx Bug Management');
        mail.setReplyTo('no-reply@xxxx.net');
        mail.setSubject('Bug registration notification - ' + newBug.Name +'');
        mail.setPlainTextBody('*** AUTOMATED MESSAGE - PLEASE DO NOT REPLY AS YOU WILL NOT RECEIVE A REPLY ***' +
        '\n\nDear Sir, Madam,' +
        '\n\nThank you for your e-mail regarding a bug in the xxxx-platform.' +
        '\n\nYour e-mail has been correctly received and has been registerd with the reference number ' + newBug.Name + '. We will investigate the bug you have reported as quickly as possible and provide you with the nessesary feedback.' +
        '\n\nIf you have any questions regarding this matter, please do not hesitate to contact us by sending an e-mail to xxxx or if you prefer, you can contact us by telephone at xxxx during business hours. While contacting us please quote the reference number mentioned above.' +
        '\n\nKind regards,' +
        '\n\nxxxx Support');
         
        Messaging.sendEmail(new Messaging.SingleEmailMessage[] { mail });               
   }
   
   /*
    * Represents errors that have occured interpretting the incoming email message
    */
   class ProcessApplicantException extends Exception
   {
   }  
}