I am new to creating triggers and was wondering if someone could help me create the following triggers...
When a case is assigned to a specific user (meaning it is owned by a queue) and the status is New, Review or Queue, then change Status to Assigned and update Engineer field to the Case Owner.
I was told this could be done with a workflow for every Engineer value... very time consuming.
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Also, when the case Status is updated to Reassigned, update the case owner to the Engineer value.
More information may be needed so just let me know.
I am new to creating triggers and was wondering if someone could help me create the following triggers...
When a case is assigned to a specific user (meaning it is owned by a queue) and the status is New, Review or Queue, then change Status to Assigned and update Engineer field to the Case Owner.
I was told this could be done with a workflow for every Engineer value... very time consuming.
----
Also, when the case Status is updated to Reassigned, update the case owner to the Engineer value.
More information may be needed so just let me know.
