On my developer account I see all the debug logging but not in a customer account. How can I get debug logging at a customer site for a managed app? When debug logging is enabled, only the summary info is available.
I have an app that is getting a System.NullPointerException: Attempt to de-reference a null object at a customer account. Does this error log any information about the error that I can ask the customer to provide - if so how does one get to the info?
I am able to debug logging within my developer id / environment and i can see the full logging including debug statement i put in the apex code. But when i install the app on a trial developer account and set the debug log - i see very little. Can one do debug log tracing on a customer account that installed your app. I have a customer who is having issues would like to get the full log from him so i can find out what is happening?
I have an app that is getting a System.NullPointerException: Attempt to de-reference a null object at a customer account. Does this error log any information about the error that I can ask the customer to provide - if so how does one get to the info?
