I receive an "Invalid redirect_uri: Given URL is not allowed by the Application configuration." error when I attempt to navigate directly to the FacebookSamplePage. Type of error is an OAuthException. The error code is 191.
However, I receive an is "under construction" page when I navigate directly to the site.
Has anyone seen this error and been able to resolve it successfully?
I've confirmed my site settings, remote site settings, Facebook Apps record, Facebook App configuration, and system admin profile.
I did notice some of the setup screen captures in the instructions were slightly different than the current Facebook App Setup and Facebook App Salesforce record.
I've configured Live Agent to Work with the Custom Portal without using Sites, but the pre-chat form functionality is not working.
Problem
The actual behavior is, when the customer clicks on the link to chat with a live agent and the live agent accepts, the customer is immediately able to chat with the live agent.
Desired Behavior
The expected behavior is, when a customer clicks on a link to chat with a live agent and the live agent accepts the chat, the customer should complete a pre-chat form before proceeding to chat with the live agent.
Resources
The pre chat form is created using examples provided by salesforce (I used the code in the example verbatim and I also tried using code from Pre-Chat form with some CSS.pdf). The visualforce page renders standalone, but it does not appear when the user clicks on a button. The visualforce pages are associated with the customer portal user's profile. I've used the example attached as well as the example in the official live chat developer's guide. http://www.salesforce.com/us/developer/docs/live_agent_dev/index.htm. The documentation does not provide enough information to implement the pre-chat form successfully.
Another member from our team reviewed this issue and did not see where the javascript references the button and also believed the documentation is light.
Does the visualforce page only work with sites? Is there an existing environment setup where this feature is working? Do you have any sample pre-chat forms that use html/javascript instead of visualforce pages?
I've configured Live Agent to Work with the Custom Portal without using Sites, but the pre-chat form functionality is not working.
Problem
The actual behavior is, when the customer clicks on the link to chat with a live agent and the live agent accepts, the customer is immediately able to chat with the live agent.
Desired Behavior
The expected behavior is, when a customer clicks on a link to chat with a live agent and the live agent accepts the chat, the customer should complete a pre-chat form before proceeding to chat with the live agent.
Resources
The pre chat form is created using examples provided by salesforce (I used the code in the example verbatim and I also tried using code from Pre-Chat form with some CSS.pdf). The visualforce page renders standalone, but it does not appear when the user clicks on a button. The visualforce pages are associated with the customer portal user's profile. I've used the example attached as well as the example in the official live chat developer's guide. http://www.salesforce.com/us/developer/docs/live_agent_dev/index.htm. The documentation does not provide enough information to implement the pre-chat form successfully.
Another member from our team reviewed this issue and did not see where the javascript references the button and also believed the documentation is light.
Does the visualforce page only work with sites? Is there an existing environment setup where this feature is working? Do you have any sample pre-chat forms that use html/javascript instead of visualforce pages?
