Open CTI Adapter Integration
We have two types of call center setup in Sales Force.
One using the demo adapter without CTI API and another using CTI API.
The later version is passing different parameters to the adapter URL when we try to connect and debug the demo adapter.
Need to know the information to expect from sales force and information to be sent to the sales force to establish a connection between sales force and soft phone.
Any code, clarification on the same will be helpful.