• Piyush Rajput
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  • Member since 2012

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Steps to reproduce:

  1. Install and configure Demo Adpater 4.02
  2. Select the "Go To Wrap Up After Call" option.
  3. Login to your salesforce edition.
  4. Make incoming call (Call 1).
  5. Click on Answer.
  6. Make another incoming call (Call 2)
  7. Click on answer for that as well.
  8. Make another incoming call (Call 3).
  9. Now click on "End Call" for Call 1 and Call 2.
  10. Now Click on "End Call" for Call 3.
  11. There is no "Done" button or wrap up code option for the logs now and only way to exit out of this limbo is to restart the adapter or make another incoming call, accpet call and then end call.

I have been trying for sometime to figure out what if any paramaters are different that are being passed in this case on End call and in a normal one call accept end scenario but no luck so far.

 

Made a screen capture which can be seen here

 

http://sdrv.ms/RluZ54

Steps to reproduce:

  1. Install and configure Demo Adpater 4.02
  2. Select the "Go To Wrap Up After Call" option.
  3. Login to your salesforce edition.
  4. Make incoming call (Call 1).
  5. Click on Answer.
  6. Make another incoming call (Call 2)
  7. Click on answer for that as well.
  8. Make another incoming call (Call 3).
  9. Now click on "End Call" for Call 1 and Call 2.
  10. Now Click on "End Call" for Call 3.
  11. There is no "Done" button or wrap up code option for the logs now and only way to exit out of this limbo is to restart the adapter or make another incoming call, accpet call and then end call.

I have been trying for sometime to figure out what if any paramaters are different that are being passed in this case on End call and in a normal one call accept end scenario but no luck so far.

 

Made a screen capture which can be seen here

 

http://sdrv.ms/RluZ54