Hi,

I am able to access a dashboard and see the details.

But when I click on the dashboard to see the report I am getting the foll error

"You do not have the level of access necessary to perform the operation you requested"

I cheked I have the necessary Permission sets, Public groups, Objects and Field level access.

But still I am getting the above error. Please check and let me know.

Regards,

Sai

Hi,

When I use to send a mail with my colleague in CC. I am getting the response mail when a comment is added and the CC person is not receiving the mail.

Because the CC persons in the case are different  not from the original mail.

Please let me know how can I enable the same CC person in Case CC field so that he also receives the notification.

Regards,

Sai

Hi,

I need to have a button in my case list view page such that by selecting some cases and  clicking on that button will change the status to cancelled.

When I checked there was already a functionality in salesforce like Standard buttons.

You can go to Setup-->Cases--->Search Layouts--->Case List View where you can find the standard buttons.

I enabled the 'Change Status' checkbox and now the button is visible for me as I am a System admin but not for others.

Can you please tell me how to make this available for other profile users.

Regards,

Sai

I am using standard email to case functionality.

When I try to send mail to the respective mail address with a proper subject line and empty body then the case is created but HTML codes are displayed in place of the case comment.

Please guide me is this salesforce bug

Hi,

I have created a summary report where I have grouped the values based on Account name.

The main requirement is to find the precentage of accounts which have used atleast one case

Here when I am trying to group using accounts so that my report will look like

Account name(XXXX)(2 records)

       Case number        Case used

          YYYYY                          1

           YYYYY                          1

Account name(ZZZZ)(2 records)

       Case number        Case used

           AAAAA                         1

           AAAAA                          1

Now two account have used atleast 1 case. There may be accounts without using cases also. In that case how can I get the number of accounts those who used a single case.

if 2 among 3 accounts used cases then I need a percentage 2/3 = 66.67%

How to make this possible?

Regards,

Sai

In our application we are tracking the works with Requirement application.

I need to create a dashboard which shows the number of requirements completed as well as open per quarter.

For example if a requirement is created in Q1 and resolved in Q1 then the count should be added in completed.

If the requirement created in Q1 and resolved in Q3 then count should be added in open in Q1 and completed in Q3.

Please guide me how to do this?

Hi,

I am able to access a dashboard and see the details.

But when I click on the dashboard to see the report I am getting the foll error

"You do not have the level of access necessary to perform the operation you requested"

I cheked I have the necessary Permission sets, Public groups, Objects and Field level access.

But still I am getting the above error. Please check and let me know.

Regards,

Sai

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Hi,

When I use to send a mail with my colleague in CC. I am getting the response mail when a comment is added and the CC person is not receiving the mail.

Because the CC persons in the case are different  not from the original mail.

Please let me know how can I enable the same CC person in Case CC field so that he also receives the notification.

Regards,

Sai

Hi,

I need to have a button in my case list view page such that by selecting some cases and  clicking on that button will change the status to cancelled.

When I checked there was already a functionality in salesforce like Standard buttons.

You can go to Setup-->Cases--->Search Layouts--->Case List View where you can find the standard buttons.

I enabled the 'Change Status' checkbox and now the button is visible for me as I am a System admin but not for others.

Can you please tell me how to make this available for other profile users.

Regards,

Sai

I am using standard email to case functionality.

When I try to send mail to the respective mail address with a proper subject line and empty body then the case is created but HTML codes are displayed in place of the case comment.

Please guide me is this salesforce bug

In our application we are tracking the works with Requirement application.

I need to create a dashboard which shows the number of requirements completed as well as open per quarter.

For example if a requirement is created in Q1 and resolved in Q1 then the count should be added in completed.

If the requirement created in Q1 and resolved in Q3 then count should be added in open in Q1 and completed in Q3.

Please guide me how to do this?