Hello,

 

One of our clients is implemeting salesforce.com with public read/write access for accounts & contacts.  They also have deployed Outlook Edition for all users.

 

Many duplicate contacts (owned by separate users) have been the outcome of the entire org synching their outlook contacts to Salesforce.  Once anyone sees this, they tend to immediately merge these duplicates.   When Outlook is synched again, the contact will either be placed back into Salesforce, or the user will be asked if they want their contact deleted from outlook.

 

Does anyone have any suggestions for how the synch settings should be set to best handle this situation and prevent so many duplicate contacts?

 

thanks in advance!

 

Keith