Hello All,

We are setting up entitlements within our organization. The requirement is to have a standard SLA for all the accounts and contacts. I have contacted SFDC and they have provided this trigger which will select and set a default entitlement from a contact or account. The trigger is in this link.

https://developer.salesforce.com/page/Default_Entitlement_on_Case_with_Triggers#Trigger_on_Case

However, i need help to add a variable in this trigger which select a default entitlement even if there is nothing on a contact or a account. Basically all new cases created will have a default entitlement set. Can somebody please help? Thank you for your assistance in advance.

Praveen Muppri

Hi,
I am still stuck on this FSL module with the error message Could not find a completed Service Appointment with the Description of 'Drill'.
Please can someone help me get to the bottom of this as I now have to complete this module as pre-reqs for FSL training next week.
Thank you
Matt

Hi,

I get error 
Challenge Not yet complete... here's what's wrong:
Could not find a Service Appointment with the Subject of 'Drill Cable Holes'.

I tried this twice in the playground and completed the first part with no issues.  Screen shot attached.

Hello All,

We are setting up entitlements within our organization. The requirement is to have a standard SLA for all the accounts and contacts. I have contacted SFDC and they have provided this trigger which will select and set a default entitlement from a contact or account. The trigger is in this link.

https://developer.salesforce.com/page/Default_Entitlement_on_Case_with_Triggers#Trigger_on_Case

However, i need help to add a variable in this trigger which select a default entitlement even if there is nothing on a contact or a account. Basically all new cases created will have a default entitlement set. Can somebody please help? Thank you for your assistance in advance.

Praveen Muppri