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How to Pre populating fields (Contact name, Email etc) values in standard case new page using Live Agent without user entering values in prechat form?
We do not want the user to enter any values in the prechat (default ones being Name and email, subject ) – is there a method to pick up the user ID and auto populate the prechat and send the values across to the receiving side. If there is an existing case ID, the user will enter that on the prechat form and we expect to open up the same case number on the agent side
- Integrationpv
- September 22, 2015
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When i am working on Article I am getting error like below one?
An internal server error has occurred An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
- Integrationpv
- August 11, 2015
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