Hi Team, We are trying to use the SF Calendar for users to log their availabilities. And if the user creates a calendar event as 'Out of Office' during a period, we want to set up a validation rule to prevent any cases assign to that user during that period. However, when setting up the validation rule i cannot find the 'show time as' field. Could you advise how this can work?
Or would be appreciated if any one can suggest other ways we can use to manage that cases will not assign to users who are out of office, and which can be turnned on/ off by set a date/time range.
Could you advise how to include the case email thread into email alert?
When there is a new email received by a case, SF has a standard function to send out a notificaiton to case owners, and in that notification it includes the customer's new email. We just need the same notification to be sent to another case related user besides the case owner, and we've set up a workflow rule to trigger an email alert. Howver, the merge field {!Case.Email_Thread} don't work in the email template and as confirmed with SF support this is not possible through standard configuration as today.
Would be appreciated if anyone can help with this by coding, thanks in advance.
Could you advise how to include the case email thread into email alert?
When there is a new email received by a case, SF has a standard function to send out a notificaiton to case owners, and in that notification it includes the customer's new email. We just need the same notification to be sent to another case related user besides the case owner, and we've set up a workflow rule to trigger an email alert. Howver, the merge field {!Case.Email_Thread} don't work in the email template and as confirmed with SF support this is not possible through standard configuration as today.
Would be appreciated if anyone can help with this by coding, thanks in advance.
Could you advise how to include the case email thread into email alert?
When there is a new email received by a case, SF has a standard function to send out a notificaiton to case owners, and in that notification it includes the customer's new email. We just need the same notification to be sent to another case related user besides the case owner, and we've set up a workflow rule to trigger an email alert. Howver, the merge field {!Case.Email_Thread} don't work in the email template and as confirmed with SF support this is not possible through standard configuration as today.
Would be appreciated if anyone can help with this by coding, thanks in advance.
