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  • Christian Smarsly
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6 replies

auto populate entitlement on case

I am running a very basic setup on entitlements and milestones. That's why I am trying to auto populate entitlements on cases.

My approach in doing so is this:
trigger UpdateEntitlement on Case (after insert) {

if (trigger.isAfter && trigger.isInsert) {
 for (Case c : Trigger.new) {
  if (c.Entitlement == null) {
   c.Entitlement.id = [Select Id from Entitlement Where AccountId = :c.AccountId limit 1].id;
}}

}}

Unfortunately the Entitlement field remains blank. Does anyone know what I am doing wrong?
6 replies

auto populate entitlement on case

I am running a very basic setup on entitlements and milestones. That's why I am trying to auto populate entitlements on cases.

My approach in doing so is this:
trigger UpdateEntitlement on Case (after insert) {

if (trigger.isAfter && trigger.isInsert) {
 for (Case c : Trigger.new) {
  if (c.Entitlement == null) {
   c.Entitlement.id = [Select Id from Entitlement Where AccountId = :c.AccountId limit 1].id;
}}

}}

Unfortunately the Entitlement field remains blank. Does anyone know what I am doing wrong?