I've read that I can open a support case to request that a custom field be indexed (for optimizing reporting, etc.) but when I logged a case to do so, I was informed that the Dev Team has to do this, and since we don't have Premier support, they can't take the case.

I saw at least one other person who has had this issue and didn't see a resolution. Is it just not possible to have Salesforce index a field for you anymore if you don't have Premier support? Is it a matter of which support rep you get? Do the folks who monitor these forums have the ability to do this?

Thanks!