Since the Winter '16 update to the Kokua community template, whenever a user accesses a page on the template the page title in the browser tab will first show 'Kokua Template Title' and will then switch to the custom page title.

For example, our template home page custom title is 'Support Center'. When a user navigates to the home page they will first see 'Kokua Template Title' in the browser tab, and when the page fully loads the title will switch to 'Support Center'.

This same functionality exists in the Napili and Koa templates as well.

It is also confirmed that web browsers and web crawlers will cache each page using the 'Kokua Template Title' since this is the first title loaded. If anyone has a solution to this please share, if not then I hope Salesforce will release a patch soon.

How can I add the existing 'Profile Header' (selfService:profileMenu) lightning component to my custom component? I am creating a custom header lightning component for my Kokua template and want to add the profile header to it.

In site.com for the self-registration page of the Kokua community template, there is a "Extra Fields Field Set Name" property. When I plug in my field set name variable as {!MyFieldSetName} I do not see the extra fields added to the self-registration form. Does anyone know how to get the extra fields to appear?

Every single time I log into my self-service community (Kokua Template) using Internet Explorer 11, it says "Enter a value in the Password field". I definitely have the correct password in the Password field. If I click "Log in" again or press Enter, it will then properly log me in. For some reason it will always give this message whenever you first attemp to log in and only happens in Internet Explorer. Any ideas why this occours or how it can be fixed?


 

When viewing the Case Feed in the Kokua community template, a 'More' link appears for lengthy comments. The 'More' link is unclickable making it impossible for the user to view the entire message. Does anyone know of a way to make this functionality work? Is there a max character setting somewhere that can be set? View screenshot below for an example of the message being cut off and an unclickable 'More' link.

Does anyone know how to get the card transparency to work in the Community Builder on the 'Login' page? I tried setting different values for the listed units but the card remains a solid color. Is it even necessary to have different units? Shouldn't it just be a numbered value for opacity? Any help on this is greatly appreciated.

I've been referencing the "Community Templates for Self-Service Implementation Guide" (https://help.salesforce.com/help/pdfs/en/community_templates.pdf), and on page 69 for the 'Topic View' page in the Napili template, it says "Results List (3) lets you change label text and whether the articles or discussions tab appears first".

I am able to change the label text, but I canot change which tab appears first. I would like the Article tab and it's content to appear when the page loads, but I am not seeing a setting for this. The only options I have is listed in the screenshot below:


The manual says it is possible, but there is no setting for changing which tab appears first. Is there a typo in the guide? If not, how can I get the Articles tab to appear first instead of the Discussions tab?

I am able to set the 'Active Tab' to 'Articles' for the 'Search' page. How come the 'Topic View' page does not have this same setting? I spoke with general Salesforce support and they were able to replicate the issue on their end and directed me to the Dev forums. Any help on this is greatly appreciated.
 

We are in the process of migrating our existing knowledgebase into our Salesforce community. We plan to use a Custom URL to access the community but are unsure how it will appear. Right now our community URL is https://mydomain.force.com/s/. Our custom URL implementation will be https://support.mydomain.com.

Will the "/s/" be appended to the Custom URL once implemented? We need to know if our custom community URL will be https://support.mydomain.com or https://support.mydomain.com/s/. 

We appreciate any assistance on this matter.

I just found out that Javascript and CSS is not supported in the Article HTML Editor. Is there an alternate way to add Javascript and CSS? 

How can I add the existing 'Profile Header' (selfService:profileMenu) lightning component to my custom component? I am creating a custom header lightning component for my Kokua template and want to add the profile header to it.

Hi All,
I am  trying to write an Apex Test class for AutocreatedConfigSelfReg 
In the test class I want to pass the real values to below method defined in AutocreatedConfigSelfReg 
global Id createUser(Id accountId, Id profileId, Map<SObjectField, String> registrationAttributes, String password) 
Type: Map<Schema.sObjectField,String>
A map of attributes that the registering user entered on the self-registration page. 
Cam somebody guide me how can I pass the below fields and associated values to the createUser method 
FirstName
LastName
Email

Since the Winter '16 update to the Kokua community template, whenever a user accesses a page on the template the page title in the browser tab will first show 'Kokua Template Title' and will then switch to the custom page title.

For example, our template home page custom title is 'Support Center'. When a user navigates to the home page they will first see 'Kokua Template Title' in the browser tab, and when the page fully loads the title will switch to 'Support Center'.

This same functionality exists in the Napili and Koa templates as well.

It is also confirmed that web browsers and web crawlers will cache each page using the 'Kokua Template Title' since this is the first title loaded. If anyone has a solution to this please share, if not then I hope Salesforce will release a patch soon.

How can I add the existing 'Profile Header' (selfService:profileMenu) lightning component to my custom component? I am creating a custom header lightning component for my Kokua template and want to add the profile header to it.

In site.com for the self-registration page of the Kokua community template, there is a "Extra Fields Field Set Name" property. When I plug in my field set name variable as {!MyFieldSetName} I do not see the extra fields added to the self-registration form. Does anyone know how to get the extra fields to appear?

Every single time I log into my self-service community (Kokua Template) using Internet Explorer 11, it says "Enter a value in the Password field". I definitely have the correct password in the Password field. If I click "Log in" again or press Enter, it will then properly log me in. For some reason it will always give this message whenever you first attemp to log in and only happens in Internet Explorer. Any ideas why this occours or how it can be fixed?


 

When viewing the Case Feed in the Kokua community template, a 'More' link appears for lengthy comments. The 'More' link is unclickable making it impossible for the user to view the entire message. Does anyone know of a way to make this functionality work? Is there a max character setting somewhere that can be set? View screenshot below for an example of the message being cut off and an unclickable 'More' link.

Does anyone know how to get the card transparency to work in the Community Builder on the 'Login' page? I tried setting different values for the listed units but the card remains a solid color. Is it even necessary to have different units? Shouldn't it just be a numbered value for opacity? Any help on this is greatly appreciated.

I've been referencing the "Community Templates for Self-Service Implementation Guide" (https://help.salesforce.com/help/pdfs/en/community_templates.pdf), and on page 69 for the 'Topic View' page in the Napili template, it says "Results List (3) lets you change label text and whether the articles or discussions tab appears first".

I am able to change the label text, but I canot change which tab appears first. I would like the Article tab and it's content to appear when the page loads, but I am not seeing a setting for this. The only options I have is listed in the screenshot below:


The manual says it is possible, but there is no setting for changing which tab appears first. Is there a typo in the guide? If not, how can I get the Articles tab to appear first instead of the Discussions tab?

I am able to set the 'Active Tab' to 'Articles' for the 'Search' page. How come the 'Topic View' page does not have this same setting? I spoke with general Salesforce support and they were able to replicate the issue on their end and directed me to the Dev forums. Any help on this is greatly appreciated.
 

We are in the process of migrating our existing knowledgebase into our Salesforce community. We plan to use a Custom URL to access the community but are unsure how it will appear. Right now our community URL is https://mydomain.force.com/s/. Our custom URL implementation will be https://support.mydomain.com.

Will the "/s/" be appended to the Custom URL once implemented? We need to know if our custom community URL will be https://support.mydomain.com or https://support.mydomain.com/s/. 

We appreciate any assistance on this matter.