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  • Kaitlyn Bater
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1 replies

Case Comment Email Notification

Hi,

I have been able to set up an email alert to the case owner when a new case comment is created.  However, I am wondering if there is anyway to get an email alert for case followers so that they are aware when there is a new case comment? We want to be able to send the alert to only the people that the case applies to.
Any help or suggestions would be great!
2 replies

Case Comment Email Alert


Hi,

I have been able to set up an email alert to the case owner when a new case comment is created.  However, I am wondering if there is anyway to get an email alert for case followers so that they are aware when there is a new case comment? We want to be able to send the alert to only the people that the case applies to.
Any help or suggestions would be great!
 
2 replies

Case Comment Email Alert


Hi,

I have been able to set up an email alert to the case owner when a new case comment is created.  However, I am wondering if there is anyway to get an email alert for case followers so that they are aware when there is a new case comment? We want to be able to send the alert to only the people that the case applies to.
Any help or suggestions would be great!