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SOLVED
2 replies

I have enabled Omni Channel with Live Agent. Now I'm unable to update the agent status in an HTML page. I was able to do so earlier with only Live Agent enabled. Pls suggest if I have missed any configurations.

HTML Code : 
<html>
<head>
<title>
My title
</title>
<script type='text/javascript' src='https://c.la1c1.salesforceliveagent.com/content/g/deployment.js'></script>
</head>
<body>
Welcome to Live Agent

<a id="liveagent_button_online_5731100000000k0" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5731100000000k0')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5731100000000k0" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('5731100000000k0', document.getElementById('liveagent_button_online_5731100000000k0'));
liveagent.showWhenOffline('5731100000000k0', document.getElementById('liveagent_button_offline_5731100000000k0'));
});</script>
 
<script type='text/javascript'>
liveagent.init('https://d.la1c1.salesforceliveagent.com/chat', '572E0000000CbBG', '00DE0000000btf2');
</script>
 
</body>
</html>
SOLVED
2 replies

I have enabled Omni Channel with Live Agent. Now I'm unable to update the agent status in an HTML page. I was able to do so earlier with only Live Agent enabled. Pls suggest if I have missed any configurations.

HTML Code : 
<html>
<head>
<title>
My title
</title>
<script type='text/javascript' src='https://c.la1c1.salesforceliveagent.com/content/g/deployment.js'></script>
</head>
<body>
Welcome to Live Agent

<a id="liveagent_button_online_5731100000000k0" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5731100000000k0')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5731100000000k0" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('5731100000000k0', document.getElementById('liveagent_button_online_5731100000000k0'));
liveagent.showWhenOffline('5731100000000k0', document.getElementById('liveagent_button_offline_5731100000000k0'));
});</script>
 
<script type='text/javascript'>
liveagent.init('https://d.la1c1.salesforceliveagent.com/chat', '572E0000000CbBG', '00DE0000000btf2');
</script>
 
</body>
</html>
2 replies

Workaround for force:navigateToComponent

I was using the function force:navigateToComponent to navigate from one component to other. It was working fine till some time ago but now it has stopped working. All the blog posts suggest that it is not supported now. Is there any other option available that I can use? It is pretty urgent as I need to rollout the app in beginning of the next FY.

Thanks,
Vandana