Cannot see the Phone icon in the Console and also softphone is not visible on the home page or any othe tab? Why
1) Installed CTI Adapter
2) Call Center Setup done and user assigned.
3) Layout of the Softphone assigned to the user.

Let me know what i am missing.

Thanks
Sanjay
 

Cannot see the Phone icon in the Console and also softphone is not visible on the home page or any othe tab? Why
1) Installed CTI Adapter
2) Call Center Setup done and user assigned.
3) Layout of the Softphone assigned to the user.

Let me know what i am missing.

Thanks
Sanjay
 

I Have two custom objects:
-Visit
Representative (lookup User)
Customer (lookup Contact)
StartDate (Date)
EndDate (Date)
Status (picklist)

-Target
Representative (lookup User)
Customer (lookup Contact)
StartDate (Date)
EndDate (Date)
Actual Calls Count (Number)

When Visit`s status change to 'Close' need increment Target`s Actual Calls Count by 1 with next condition:

1) Date from Visit`s StartDate field must be in between Target`s StartDate and EndDate.
2) Contact in Visit`s Customer field must be the same that Contact Target`s Customer field
3) User in Target`s Representative field must be the same that User Target`s Representative field
4) Need that counter have worked only one time for one visit.

How can I do it? (Without triggers)