Hi all!

I need some help to automate account owner transfer from "salesman" user to "coldcaller" user for leads that stay in 'Attempted Contact' status for over 20 days. "Coldcaller" user must be notified by email of account owner transfer.

I talked to salesforce support but they said this can only be done by Apex Trigger. Is there anyone who already have something like this in place?

Thanks!!!
Sarah

Hi all!

I need some help to automate account owner transfer from "salesman" user to "coldcaller" user for leads that stay in 'Attempted Contact' status for over 20 days. "Coldcaller" user must be notified by email of account owner transfer.

I talked to salesforce support but they said this can only be done by Apex Trigger. Is there anyone who already have something like this in place?

Thanks!!!
Sarah