Hi Everyone,

We are integrating knowlarity with salesforce.Knowlarity provide an API key to us to use,but we are using professional edition.Please suggest us how to use the API key in PE edition.

Below are the sample details provided by knowlarity.

API : https://sr.knowlarity.com/vr/api/click2call

Parameters :
phone_number : number of customer 

agent_number  : number of agent assigned on panel.
api_key :  6*****8-3**4-11e3-acf7-1*****04aaa4, fixed for your services and account only.
sr_number :  number allocated for the service on SR/SR++

 

Hi Everyone,

Please,suggest me how to integrate SMS gupshup with salesforce.

We are attempting to integrate Knowlarity (third party tool for CTI Integration) with Prof. Edition Salesforce org. In this Org., we created custom object called "Call Logs" to store all call details. We provided a Web Services Description Language (WSDL) based XML file to Knowlarity in order to connect with the Salesforce Org. The issue is that though the Knowlarity team is sending the call logs but the same are not getting stored in Salesforce Org.  Please advise on solution.
 

Hi Everyone,

We are integrating knowlarity with salesforce.Knowlarity provide an API key to us to use,but we are using professional edition.Please suggest us how to use the API key in PE edition.

Below are the sample details provided by knowlarity.

API : https://sr.knowlarity.com/vr/api/click2call

Parameters :
phone_number : number of customer 

agent_number  : number of agent assigned on panel.
api_key :  6*****8-3**4-11e3-acf7-1*****04aaa4, fixed for your services and account only.
sr_number :  number allocated for the service on SR/SR++