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  • Russell Miller 12
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5 replies

Service Cloud in Trailhead?

Hello, I'm doing the Trailhead "Learn CRM Essentials" trail and I've gotten to the Service Cloud section (Part 4). The screenshots on Trailhead look NOTHING like what is showing up on my Developer Sandbox Salesforce instance. The UI here: https://developer.salesforce.com/trailhead/service_basics/service_basics_intro

doesn't look like the standard UI and it also doesn't look like the Lightning UI. I went to "Call Center" as instructed in the module. Thanks!
0 replies

Missing Video: How to Manage Leads and Opportunities

In the "Converting and Assigning Leads" Module, there is a link to the video on YouTube, but it says that has been removed by the user. Thanks.
5 replies

Service Cloud in Trailhead?

Hello, I'm doing the Trailhead "Learn CRM Essentials" trail and I've gotten to the Service Cloud section (Part 4). The screenshots on Trailhead look NOTHING like what is showing up on my Developer Sandbox Salesforce instance. The UI here: https://developer.salesforce.com/trailhead/service_basics/service_basics_intro

doesn't look like the standard UI and it also doesn't look like the Lightning UI. I went to "Call Center" as instructed in the module. Thanks!