Hello everyone.

I'm a developer at a company that provides a service for managing event ticket inventory. We have a lot of customers that use Salesforce.

We would like to introduce a Salesforce App that lets our customers initiate the ticket request process on a Salesforce contact, and also enables the customer to view ticket usage history for contacts within the context Salesforce.

I've read a little bit about the various ways a Salesforce App can be built, but I'm not sure what the best approach would be. Should we be focusing on Lighting Componets and Lightning Apps?

Thanks.