Hi,

I'm experiencing a specific issue when doing a full export.
When following the step-by-step procedure of exporting data for back-up purposes, the attachments are exported as un-readable files.
I've gone through the procedure (name-> administer-> data management-> data export) and ensured to check the boxes to include images, documents and attachemnts as well as include chatter files and salesforce crm content document versions.

When the files finish exporting to my desktop the "attachments" sub-folder is full of documents with unrecognizable file names AND unrecognizable file types (they are not exporting in original pdf, jpeg, or docx format). I've attached a screen shot of what the attacments folder looks like on export.


Has anyone experienced this issue? How can I export the original documents out of Salesforce from existing opportunity's and leads?

Hi,

I'm experiencing a specific issue when doing a full export.
When following the step-by-step procedure of exporting data for back-up purposes, the attachments are exported as un-readable files.
I've gone through the procedure (name-> administer-> data management-> data export) and ensured to check the boxes to include images, documents and attachemnts as well as include chatter files and salesforce crm content document versions.

When the files finish exporting to my desktop the "attachments" sub-folder is full of documents with unrecognizable file names AND unrecognizable file types (they are not exporting in original pdf, jpeg, or docx format). I've attached a screen shot of what the attacments folder looks like on export.


Has anyone experienced this issue? How can I export the original documents out of Salesforce from existing opportunity's and leads?