• Cheryl Fucetola
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My support users would like to setup automated monitoring of their live agent queue. They'd like to monitor the queue size and longest wait values. Both appear on the live agent supervisor screen, however they would like to setup and automated alert if these breach a certain level (rather than eyeball them during the day...)

Does anyone have any idea how can that be done? the queues are not available for workflows, and I cant find documentaiton of api access to the queue...