Need a sample code to validate JWT token using JWKS in apex. I did find a Java code for validation @the below link.
https://help.salesforce.com/s/articleView?id=sf.remoteaccess_asset_token_using_validating.htm&type=5

Is there something similar in apex?

Thanks in advance.

When Routing type is set to Button Skills the Transfer button is not available on agent's chat window.

Kindly suggest some pointers on resolving this.

There is a requirement where we need to transfer chat only after few inputs from user. Is it possible to transfer chat through apex?

 

Hi All,
There is requirement to block standard livechat if the AuthToken sent from client webpage  is not valid. 
Tried to block the creation of chat transcript through trigger. 
But saw behaviour that it tries to create multiple chat transcript records till the wait time is over. Kindly share some pointers on resolving the same

 

Hi friends,
Trying to bring twitter data present in Brandwatch app into salesforce.
Is there a way  to identify the correct contact?
Does salesforce save any twitter handle/profile url when we link contact with twitter account?
 

We have a VF page overriding the standard detail page which contains a label code picklist field referring global picklist.
The Label code is not editable inline. Is there a limitation while using global picklist in VF page?

 

When Routing type is set to Button Skills the Transfer button is not available on agent's chat window.

Kindly suggest some pointers on resolving this.

There is a requirement where we need to transfer chat only after few inputs from user. Is it possible to transfer chat through apex?