Hello everyone,

I hope you can help me, I need to automatically sent a Direct Message or Post (through Twitter or Facebook) when a case is closed.

I have active the social objects (Social Persona and Social Post) and a Social Studio account.

In Social Studio the users can create a case in Salesforce (also create a Social Post and Social Persona). Through the chatter feeds (and a Quick Action) It is possible to answer whit post in Twetter or Fasebook (or a Direct Messag), but I can't find a way to automatically answer this (for example sent the privacity politics link or somthing).

Thanks and Regards

Rafael