Hi guys I will appreciate help with this. We use email to case alot in my company. We have a queue A with many cases in it and we have another different queue B.

I want people who work in queue A to be able to send n email from a case in queue A and therefore generate a new case in queue B. We have the email thread on our templates and email subject at the moment and that prevents this from happening.

It will be great if anyone can help.