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  • Vihren Todorov
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5 replies

email to case notification not working

I have set “Notify default case owner” . How does this notification work ? I do see the newly created cases from email in SF, and they are also assigned to me. But I do not get a notification in my email so that I can check the salesforce portal for new cases.
Also the case creator does not receive a notification of the case creation.
 
I tested the salesforce deliverability and got all the 48 emails as noted. I can also test each individual Template “Case creation” or “case assignment” and do get a test email. But when the case is automatically created nothing happens.
 
5 replies

email to case notification not working

I have set “Notify default case owner” . How does this notification work ? I do see the newly created cases from email in SF, and they are also assigned to me. But I do not get a notification in my email so that I can check the salesforce portal for new cases.
Also the case creator does not receive a notification of the case creation.
 
I tested the salesforce deliverability and got all the 48 emails as noted. I can also test each individual Template “Case creation” or “case assignment” and do get a test email. But when the case is automatically created nothing happens.